1.HOW LONG IS SHIPPING, PROCESSING & HANDLING?

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Processing takes 2-4 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days. 

 

Domestic Regular Flat Rate Shipping is 5-7 Business days. 
Domestic Express Shipping is 2-3 Business days.
International Shipping is 5-10 Business days.

 

 

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2. CAN YOU SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?

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Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply uncheck the box that says ‘Shipping to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully shipped.

 

 

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2. WHERE IS MY ORDER?

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Please note: tracking is only available once the order has been despatched. Track your order using the tracking link provided in your shipping confirmation email. Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

 

 

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3. CAN I EXCHANGE MY ORDER?

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Yes, you can make an exchange within SEVEN (7) DAYS. All hair products 

For hair extensions, the hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, uncombed, unbrushed, no fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered, it will return the hair back to you.

For returns, please ship back to the address listed below. Please note, we will not be responsible for missing/lost packages.

 

Hair By Lin

P.O.Box 544

Bronx, NY 10469

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4. DO YOU SHIP TO P.O.BOXES?

 

The express shipping services for USA cannot make shippings to PO Box addresses. Please use an alternative shipping address or select the Standard or Saver shipping service.

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5. WHAT IF MY PACKAGE DOESN'T ARRIVE?

You can track the status of your order here. If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. If you are unable to access the status of your order, please contact us and we'll get back to you ASAP.

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6. DISPUTED SHIPPING

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Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

If you wish to dispute shipping of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as shipped to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated shipping costs.